Do you carry liability insurance?
Yes! We carry a $1,000,000 liability policy and will be happy to provide a proof of insurance certificate upon request.
Do you provide references?
References from recent clients are available any time upon request. In fact, we encourage you to check our references. We are proud of our reputation and want you to hear it first hand from any of our satisfied clients!
What areas do you serve and do you travel?
Absolute Entertainment Ltd. serves Vancouver, the Lower Mainland and the Fraser Valley. We are also willing to travel, and over the years have performed at events in Whistler and the Okanagan.
Do you have a backup DJ on call in case of emergency or sickness?
We have qualified DJ/MCs that are “on call” should an emergency or car accident occur, or your selected DJ become ill on or before the day of the event. In this case, the client will be notified immediately of the replacement DJ. All information gathered by the original DJ will be passed along to the replacement DJ. (Of course, this is a last resort option and the DJ is switched out only in worst case scenario situations.)
Do you have a backup DJ system on call in case of an emergency or equipment failure?
At Absolute Entertainment Ltd. we double check all equipment before each event. If, for some reason, a DJ system is not working properly, a back up DJ system will be delivered to the event.
When do you arrive to set up an event?
At Absolute Entertainment Ltd. we believe arriving 1 hour in advance is sufficient time to set up the DJ gear and prepare for the event start time. If an event is more detailed and requires more set up/ preparation time, we are happy to arrive early to ensure a successful event.
What does an Absolute DJ wear to a DJ event?
For equipment load in and breakdown, your DJ will be dressed casually. For the actual event, your DJ will change into an outfit to fit the general style of the event. For weddings and formal events, your DJ will wear formal attire (suit and tie). For casual events, your DJ will wear jeans and a collared shirt.
Do you offer Karaoke?
Yes! For our karaoke services, we have numerous great karaoke DJ references that we work with on a regular basis. We will be happy to provide a quote for karaoke services in addition to your DJ services.
What kind of music do you play?
Our vast variety of music genres (rock, pop, 60s, 70s, 80s, 90s, reggae, electronic, etc…) in our library has everything from Frank Sinatra to the Black Eyed Peas. Your DJ will be happy to work with you in detail to pick out specific genres of music, song titles, and artists.
Do you accept requests?
Of course! Unless specifically requested not to, your Absolute Entertainment Ltd. will always accept requests (within reason) from your guests on the night of the event.
What if I want to request a song that is not on your list, or is not in your music library?
We accept all requests anytime and bring the Internet where ever we go. If we do not have your song we will get it for you. We have many ways to get music from reliable sources that give us the highest quality download. As long as the request is reasonable for the type of event, we will make sure we get it right away.
Can we meet our DJ/MC in-person before the event?
Yes, of course! call our staff and ask to set up a face-to-face meeting, or even a phone meeting to get to know our DJs even better. (The bottom line is that we want you to be comfortable with your Absolute Entertainment Ltd. before your event. Sometimes, a simple phone meeting will put you at ease.)
What are your booking/payment terms?
In order to book and reserve an Absolute DJ, we must receive your signed contract and 50%* (of your event total) deposit by the deposit due date. The remaining balance is due one week prior to the event date in order to confirm the event.
*All events booked within one month of the event date require the full event balance paid within one week of the event date.
What forms of payment do you accept?
Absolute Entertainment Ltd. accepts cash payments, cheques/cashiers checks, Paypal/Credit Cards and Square.
What is your cancellation policy?
If you cancel your event prior to 90 days before the event date, the whole deposit will be refunded. In the case of a cancellation within 90 days of the event date, the client will forfeit the entire deposit amount.
What is your overtime policy?
Your contract will state the cost of each overtime hour. Overtime is payable directly to the DJ/MC at your event prior to the beginning of the overtime period. Please make cheques payable to Absolute Entertainment Ltd.
Is it customary to tip?
If you feel your DJ/MC does a great job, gratuities are always greatly appreciated.
